Privacy policy

Privacy Policy

Last updated: April 9, 2026

We respect your privacy and are committed to protecting your personal information.

Hawthorne Roan operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Hawthorne Roan is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you. This may include:

  • Contact details (name, billing and shipping address, phone number, email)
  • Payment information (processed securely through our payment providers)
  • Account information (if you create an account)
  • Order and transaction history
  • Communications with us (such as customer service inquiries)
  • Device and browsing information (IP address, browser, and interaction data)

Personal information does not include data that has been anonymized or de-identified.

How We Collect Information

We collect personal information:

  • Directly from you (when you place an order, contact us, or interact with the site)
  • Automatically through cookies and similar technologies
  • From service providers who support our operations (such as payment processors and fulfillment partners)

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you about your order or account
  • Improve and optimize our website and services
  • Send occasional updates or promotional communications (you may opt out at any time)
  • Prevent fraud and maintain security
  • Comply with legal obligations

How We Share Information

We share personal information only as necessary to operate our business, including with:

  • Shopify, which hosts our store
  • Payment processors and financial service providers
  • Fulfillment and shipping partners
  • Technology and analytics providers

These parties only receive the information necessary to perform their services.

We may also disclose information if required by law or to protect our rights.

Shopify

Our store is hosted by Shopify. Your data may be processed by Shopify and its partners to support functionality, payments, analytics, and security.

To learn more about how Shopify uses your personal information, please visit:
https://www.shopify.com/legal/privacy

You may also review or manage certain privacy choices through Shopify here:
https://privacy.shopify.com/en

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and support marketing efforts. You can adjust your browser settings to manage or disable cookies if you prefer.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Retention

We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure.

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing the information we hold about you
  • Requesting correction or deletion
  • Requesting a copy of your data
  • Opting out of certain marketing communications

To exercise these rights, please contact us using the information below.

You may also visit Shopify’s privacy portal for additional options:
https://privacy.shopify.com/en

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact

If you have questions about this Privacy Policy or your personal information, please contact:

hello@hawthorneroan.com
23 West Sand Pond Road
Limington, ME 04049
United States